Refund policy

ZKNOVA.CO Last updated: August 5, 2026

We want you to love your ZKNOVA clips. If something's not right, you've got 8 days from the day your order arrives to request a return or refund.

Can I return it?

Yes, as long as:

• It's unused and in the same condition you received it in
• It's still in the original packaging
• You have your order number or receipt handy
• You reach out within 8 days of delivery

If the product has been used, damaged after delivery, altered, or is missing its original packaging, we won't be able to accept the return.

How to start a return

Message us on WhatsApp: +92 339 9703632 OR email us at help@zknova.co

Send us:

• Your name
• Order number
• Why you'd like to return it
• A photo or short video, especially if the item is damaged, defective, or wrong

We'll take a look and send you return instructions once it's approved.

Please don't send anything back before we've confirmed it with you: items returned without prior approval won't be accepted.

Got a damaged, defective, or wrong item?

Check your order as soon as it arrives. If anything's off damaged, defective, wrong item, or something missing  message us on WhatsApp right away with photos or an unboxing video. Once we've verified it, we'll sort out a replacement, exchange, or refund depending on the situation.

What we can't take back

• Used items or anything damaged after delivery
• Items without original packaging
• Items missing parts or accessories
• Clearance or final-sale items (marked as such at checkout)
• Anything outside the 8-day window
• Returns without enough proof of a damage/defect/wrong-item claim

Since our clips touch hair and scalp, we can't accept a return once an item has visibly been worn or removed from its packaging, for hygiene reasons unless it arrived damaged, defective, or wrong.

Who pays for return shipping?

If you're returning something because you changed your mind or ordered the wrong item, the return shipping is on you. If we made the mistake wrong, damaged, or defective item we'll cover it. Original delivery charges aren't refundable unless the error was ours.

Exchanges

Want a different color or style instead? Message us on WhatsApp within 8 days of delivery. Exchanges depend on stock and on us inspecting the returned item first. If we're out of what you want, we'll offer you an alternative or a refund.

Refunds

Once we've received and checked the item, we'll let you know if your refund is approved.

• Prepaid orders are refunded to the original payment method where possible.
• COD orders are refunded via bank transfer, mobile wallet, or another method we agree on together.
• Refunds are processed within 6 business days after we receive the returned parcel.

Double-check your account details when you share them we're not responsible for delays caused by incorrect information.

Cancelling an order

You can cancel anytime before it's dispatched. Once it's out for delivery, it can't be cancelled but you're covered under this policy after it arrives.

Need help?