Privacy policy

ZKNOVA.CO Last updated: August 5, 2026

At ZKNOVA, we respect your privacy and want you to know exactly what happens with your information when you shop with us. This policy explains what we collect, why, and how we keep it safe.

Information we collect

When you browse or order from ZKNOVA.CO, we may collect:

  • Contact details: name, phone number, email, and delivery address
  • Order information: what you bought, when, and payment method (including COD details)
  • Communication: messages you send us on WhatsApp or email regarding your order
  • Browsing information: Browsing information, collected automatically through cookies and similar tools

Why we collect it

We use your information to:

  • Process and deliver your orders
  • Confirm COD orders and coordinate delivery
  • Respond to questions, returns, or complaints
  • Improve our store, products, and shopping experience
  • Send updates about your order (and occasionally promotions, if you've opted in)

We don't collect more than we need, and we don't sell your information to anyone.

How your information is shared

We only share your details with the people who need them to get your order to you and keep our store running:

  • Courier partners, to deliver your order
  • Payment processors, if you pay online
  • Shopify, the platform that powers our store
  • Marketing and analytics tools (such as Meta or TikTok ads), if you interact with our ads this helps us understand what's working, not to identify you personally

We don't share your information with anyone outside of what's needed to run and improve ZKNOVA.

Cookies

Our store uses cookies to remember your cart, keep you logged in, and understand how people shop with us. You can disable cookies in your browser settings, though some parts of the site may not work as smoothly without them.

How we protect your information

Your data is stored securely through Shopify's platform, which uses industry-standard security practices. We don't store your full payment details ourselves.

Your rights

You can ask us at any time to:

  • See what information we have about you
  • Correct any inaccurate details
  • Delete your information, where we're not legally required to keep it (e.g., for order/tax records)

Just reach out and we'll take care of it.

Children's privacy

ZKNOVA.CO isn't intended for children, and we don't knowingly collect information from anyone under 16. If you believe a child has shared personal information with us, please get in touch and we'll remove it.

Changes to this policy

We may update this policy occasionally as our store grows. Any changes will be posted here with an updated date.

Contact us

Questions about your privacy? Reach out:

WhatsApp: +92 339 9703632

 Email: help@zknova.co